食品企业社会责任缺失行为与消费者惩罚意愿研究
Research on Behavior of Food Corporate Social Irresponsibility and Consumers' Willingness to Punish
投稿时间:2021-12-08  修订日期:2022-01-15
DOI:
中文关键词:  企业社会责任缺失  食品企业  消费者  惩罚意愿
英文关键词:Corporate Social Irresponsibility  Food companies  Consumer  Willingness to punish
基金项目:国家自然科学基金项目(面上项目,重点项目,重大项目)
作者单位邮编
左伟 华南农业大学 510642
谢丽思 华南农业大学 
付苏豪 华南农业大学 
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中文摘要:
      本研究针对食品安全问题,从消费者角度分析食品企业社会责任缺失(Corporate Social Irresponsibility,CSI)行为中,“道德缺失”与“能力不足”两类型对消费者惩罚意愿的影响。文章结合归因理论和期望理论,通过实证调研分析342份有效问卷,发现CSI行为的两类责任归因对消费者的惩罚意愿均有显著正影响,但影响程度有差异;与企业的“能力不足”相比,消费者对企业的“道德缺失”行为惩罚意愿更强。在CSI行为的责任归因与消费者的惩罚意愿之间,消费者感知起中介作用;消费者CSI感知受到企业规模影响,消费者往往对大型企业的CSI行为感知比一般企业更强。这说明,食品企业应该严守道德底线,并加强自身管理、提高技术,大型食品企业更应发挥在行业中的引领作用。
英文摘要:
      Aiming to address food safety issues, this research analyzes the influence of "moral deficiency" and "inadequate ability" on consumers' willingness to punish food companies when they are in behaviors of Corporate Social Irresponsibility (CSI). Based on the attribution theory and expectation theory, this paper analyzes 342 valid questionnaires and finds that the two kinds of CSI attribution both have significant positive influences on consumers' punishment intention, yet they vary in terms of the degrees of influence. Compared to the "insufficient capacity" of companies, "moral deficiency" is more likely to incur punishments from consumers. Consumer perception plays a mediating role between CSI behavior attribution of responsibility and consumers' intention to punish. The CSI perception of consumers is also affected by the size of companies: consumers tend to have a stronger CSI behavior perception of large companies than ordinary size. Therefore, food companies should stick to the moral bottom line, strengthen their management, and improve technology, while large companies should play a leading role in the industry.
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